Job Requirements
1 - 3 years of experience
Minimum Bachelor’s Degree
Skills
Lead Generation
B2B Marketing
Data Mining
Business Process Improvement
CRM
Email Marketing
Data Analytics
Zoho Crm
Customer Relationship Management
Digital Campaign
Job benefits
-
Flexible work hours
Have the flexibility to get work done on your time and in a way that accommodates your lifestyle
-
Remote work options
Flexible scheduling and you can work remotely when needed
-
Team-building events
Build camaraderie and trust within the company
-
Career growth
Take your knowledge to the next level with our assistance program
This job post is managed by
Wowrack Indonesia
Last active 2 days ago
Job description for CRM Specialist at Pt Wowrack Indonesia
Wowrack Indonesia is reliable and professional in providing comprehensive IT solutions, including Cloud, Datacenter/Colocation, Managed Services, System Integrator, Security, Data Backup, Bandwidth Delivery, and Internet Service Provider (ISP). Serving the Asia Pacific, the company focuses on delivering superior solutions to ensure partner success.
CRM Specialist will be responsible to maximizing the efficiency of our CRM tools and analyze data to tweak multifaceted communications programs design to drive sales.
Location: Surabaya (hyrid)
Job Descriptions
- Supporting the Wowrack's brand awareness and lead generation effort by developing and implementing email marketing strategy triggered across customer life-cycle
- Executing data mining requests that deliver database insights & monetization opportunities
- Analyzing existing customer behaviors to identify opportunities to increase retention and loyalty
- Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
- Design, build, and refine workflows using the company platform that supports internal and external digital campaigns and ongoing requests from the business
- Customizing and pulling marketing reports from the CRM and analyzing them to determine the customer trends the business should respond to
Qualification
- Bachelor degree in any major
- 2+ years of experience in managing CRM software (Zoho CRM is preferred)
- Able to collect, analyze, and visualize CRM data and customer journeys
- Proven experience in developing and implementing customer strategies and business process
- Excellent knowledge of customer database systems
- Comfortable with writing, speaking, and presenting in English
- Exceptional quantitative/analytical skills and ability to relate results to business objectives
- Proficient project management skills
- Experience in B2B businesses is a plus
- Willing to relocate to Surabaya
What We Can Offer
- Competitive salary package
- Flexible work culture to integrate work with personal life
- Training, certification, and development opportunity
- Company outing activities
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