Persyaratan
Pengalaman kurang dari 1 tahun
Minimal Diploma (D1 - D4)
20-28 tahun
Loker ini dikelola oleh
hrd
Aktif 2 hari yang lalu
Skills
Deskripsi pekerjaan Staff Customer Service Airpaz.com
Job Description :
- Respond to customer queries in a timely and accurate way via phone, email or chat
- Identify customer needs and guide customers by using particular features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers on any new features and its functions
- Conduct after sales services
- Follow up with customers to ensure their technical issues are resolved
Requirement :
- Fluent in English
- Fluent in another language is a plus (except English & Indonesia)
- Experience as a Customer Support Specialist or similar role is a plus
- Freshgraduate are welcome to apply
- Familiar with Travel industry is a plus
- Able to use computer
- Experienced in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking ability
- Have a good patience and tolerance when handling rough case
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